joyelly jewelry top quality stones handcrafted jewelry, Lecco, Lombardia, Italy
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HOW TO BUY
To Buy on our web-site is easy, there are two ways:
- contact us by e-mail info.joyelly@gmail.com and specify your name, your nation and what would you like buy;
- by purchasing at our on-line shop on the Etsy marketplace: https://joyelly.etsy.com; ( you don’t need an account for buying, just enter your e-mail and continue with the wizard).


PRICES

All prices quoted on joyelly.com are expressed in Euro (€), and shipping costs are not included. VAT is included;
Delivery costs are expressed below.


PAYMENTS

The purchase payment on the web-site is guarantee and sure and must be carried out through one of the methods indicated on the order form such as PayPal, credit card, bank transfer.

BANK TRANSFER
The order will be delivered after the accreditation, usually 2/3 work days.
We will send by e-mail with the order confirmation all the data for the bank transfer.
Causation of the transfer:
Order nr.xxxxxxxxx dated xx/xx/xxxx – Name and Surname

PAYPAL (Credit card)
Should you wish to pay using PayPal, you must simply enter the e-mail address and password affiliated with your PayPal account.
If you haven’t a Paypal account you can pay with your credit card directly from PayPal website.


SHIPMENTS

Worldwide shipments by registered mail with tracking, with Poste Italiane.
Shipping costs vary depending on the country of shipping.


SHIPPING COSTS

ITALY: € 6.45

UE: € 8.80

EXTRA-UE: € 10.05

LEAD TIMES:

The lead time is about 1-3 business days (excluding Saturdays, Sundays and Italian holidays); it’s calculated starting from the date of payment of the order.
A different lead time will be agreed with the Customer.


DELIVERY TIMES

to UE: 5-7 business days
TO EXTRA UE: 2-4 weeks (depending on the destination area)


RETURNS

Every product purchased on joyelly.com is subject to all regulations in place regarding the sale of consumer goods. You are entitled to return any purchased item, specifying the reason for which you wish to return the item sending an e-mail to info.joyelly@gmail.com, writing your Name and Surname. You will be responsible for all shipping costs and the item must be shipped back to the seller within 14 days of delivery. Products must be properly packaged, delivered with tracked mail and cannot be altered in any way.
joyelly.com refunds the costs of the returned goods. No shipping or return costs are refunded.


EXCHANGES

The products sold from joyelly.com are covered by the legal guarantee of conformity. In the event that a product mismatch occur, you have the right to repair or replace the product at no additional charge. Products that are modified in any way are excluded from this legal warranty. Also excluded from the scope of the legal guarantee are any malfunctions or defects caused by accidental events, and the use of the product not in accordance with its intended use.